Shipping

How are these products shipped, where from and how much will it cost me?

Our elite anabolic products are shipped in discreet pharmaceutical heat sealed foil pouches. This guarantee’s our delivery rates of 100% and in the unlikely event customs seize your order, we will resend ALL of the order at no additional cost.

Our products are sent from our European depot and head office; shipping times are between 2-5 business days. We ship within 24hours of your order placement excluding Sundays. We will then ship the next business day. Please allow up to 30 days for arrival of products, average time to the USA is 5-10 days, but this time can be extended due to busy periods and unforeseen circumstances. (Poor weather, strikes or holidays). Please refer to your personal tracking number regarding distribution of products, before contacting us.
– USA 5-10 days
– UK 1-3 days
– Australia 6-11 days
– Europe – 3-5 days

Elite anabolic are not held responsible for delays, due to incorrect shipping information or liable for extra customs and duty fees, which will vary depending on the country you reside in.

Shipping fees are $22 and may increase slightly due to the weight of the contents, location and the amount of products ordered direct. In general, 4+ products shipped to the USA will cost $22. This may increase when more products are ordered.
If items are incorrect, incomplete or damaged during transit, please don’t hesitate to contact us at our European head office.

What happens in the event of customs seizure?
Even though we ship in discreet pharmaceutical heat sealed foil pouches to limit and prevent this occurrence, we understand the risks. We will ship all of your order with no additional costs to you upon proof of customs seizure. A scanned copy of the seizure letter and proof of purchase will be required. We will resend once only. We must be notified within 30 days of customs seizure to be eligible for our 100% resend and no additional cost.

Will I receive a tracking number?
Please provide an email address where you will be able to track your order online, when your order has been processed.

Privacy

To protect our customer’s privacy, our site is protected with a SSL (secure socket layer).
We guarantee that no personal information will be distributed to a third party, and no personal information will be re-used or given without prior consent. Elite Anabolic Labs respect and acknowledge that customer privacy and anonymity is our main priority, hence the need for a SSL for secure storage of private customer details when ordering direct online.

Payment information

How do we accept payment?

We accept all major credit and debit cards, including, Visa, MasterCard, American Express to name but a few. We also accept online electronic currency payment including bitcoins; if unsure about a specific method of payment, please refer to our contact us page.

Why has my card been declined?

1.​Billing information could be inconsistent with card details

2.​Insufficient funds in the users bank account

3.​The bank may have blocked the card or invalid expiration date of card

If you have any queries or additional questions, please contact us at, admin@buysteroidsdirect.com

Refund Policy

A refund will be made if products are un-opened and returned within 30 days. We are not held responsible for any additional shipping costs that you may incur when returning products. A 20% restocking and admin fee may be applied to cover handling and shipping costs, only on products that are undamaged and unopened, a refund will be given within 2-4 working days depending on location but this may take longer on international transactions.